Novotel London Excel

7 Western Gateway, London, United Kingdom, E16 1AAshow map
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According to guest reviews, the hotel has been rated as Best Spa Hotels in United Kingdom

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Overview

Located right next to Royal Victoria Dock and Bridge, the contemporary Novotel London Excel features a steam room and a Jacuzzi. Built in 2004, the venue is designed in a royal style. Novotel London Excel comprises of 257 rooms.

Location

Docklands and West Street are within a 20-minute and 20-minute' drive of this accommodation respectively. Canning Town underground station is 10 minutes’ walk, and The O2 is a few minutes' walk away.

Stores, a market and fairgrounds can be easily reached.

Novotel London Excel is located next to Custom House for ExCeL train station.

Rooms

LCD TV set, a fridge and a sofa are available in the rooms featuring a hairdryer, complimentary toiletries and dressing gowns in luxurious bathrooms. They offer double beds, single beds and twin beds in the bedrooms.

Eat & Drink

Guests of this hotel can enjoy a tasty breakfast every morning. This authentic restaurant serves balanced dishes of local cuisine. The 24-hour bar is ideal for a relaxing drink. Dining options also include Docklands Bar & Grill, set within 5 minutes' walk from the property.

You can start your day with a full english breakfast, which costs GBP 15.95 per person per day. 

Leisure

Novotel London Excel offers child care, a play area and a game room for guests travelling with children. Guests at the venue can work out using a gym area and a fitness centre.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible on site at GBP 16 per day.

The personnel at the hotel speaks English, French, Spanish, Italian.

Number of floors:   9.  Number of rooms:   257.

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Facilities
Wi-Fi
Parking

GBP 16 per day

Luggage storage
24-hour services

24-hour check-in

24-hour reception

24-hour room service

Food/ Drinks

Bar/ Lounge area

Coffee/Tea in lobby

Cafe

Coffee shop

Fitness/ Gym

Fitness studio

Spa and relaxation

Jacuzzi

Turkish bath

Spa centre

Laundry

Self-service laundry

Sports & Fitness

  • Fitness centre
  • Fitness studio

Services

  • 24-hour room service
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Newspaper service
  • Paid porterage

Dining

  • Paid breakfast
  • Restaurant with air conditioning
  • Cafe
  • Bar/ Lounge area
  • Vegetarian meals
  • Lunch
  • Dinner
  • Coffee/Tea in lobby
  • Special diet menus
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Business services
  • Fax/Photocopying

Children

  • Cots
  • High chairs
  • Paid babysitting/ Child services
  • Children's play area
  • Kids club

Spa & Leisure

  • Public terrace/Patio
  • Garden area
  • Television in lobby
  • Spa centre
  • Sauna
  • Turkish bath
  • Jacuzzi

Room features

  • Individual air conditioning
  • Central heating
  • Free in-room safe
  • Mini-bar
  • Soundproofed rooms
  • Connecting rooms
  • Terrace
  • Balcony
  • Wardrobe
  • Tea and coffee facilities
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Bath/ Shower
  • Hair dryer
  • Bathrobe
  • Free toiletries

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid films
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Good to know
Check-infrom 14:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 16 yearsExisting bedsFREEThere are no extra beds provided in a room. 
PetsPets are allowed on request.
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Rooms and availability

Superior Premium Queen Room
  • Bed options:
    1 Queen-size bed
  • Free Wi-Fi
  • Shower
  • Private pool
  • Non-smoking
room details
Standard Room
  • Bed options:
    • 1 Double bed and 1 Single bed
    • 2 Single beds or 1 Double bed
    • 2 Single beds
  • Max occupancy:
    3 persons
  • Shower
  • Private pool
  • Non-smoking
  • Bathtub
room details
Superior Double Room
  • Bed options:
    • 1 Queen-size bed
    • 2 Single beds
    • 1 Single bed
  • Max occupancy:
    10 persons
  • Shower
  • Private pool
  • Non-smoking
  • Bathtub
room details
Executive Queen Room
  • Bed options:
    • 2 Single beds or 1 Double bed
    • 1 Single bed
  • Max occupancy:
    2 persons
  • Shower
  • Private pool
  • Non-smoking
  • Bathtub
room details
Premium Double Room
  • Bed options:
    2 Single beds or 1 Double bed
  • Max occupancy:
    2 persons
  • Private pool
room details
Premium Single Room
  • Bed options:
    1 Single bed
  • Max occupancy:
    1 person
Show 3 more room typesLess
Location
  • Nearby
  • Restaurants
  • City landmarks
ExCeL Exhibition CentreExCeL Exhibition Centre100 m
The Upper Deck Restaurant & Bar at the Novotel London ExCeLThe Upper Deck Restaurant & Bar at the Novotel London ExCeL70 m7 Western Gateway Royal Victoria Dock
Lands End RestaurantLands End Restaurant80 mRoyal Victoria Dock 1 Western Gateway Sunborn Yacht Hotel
China PalaceChina Palace100 mK Warehouse 2 Western Gateway Unit R1 Warehouse
Zero Sette RestaurantZero Sette Restaurant130 mK Warehouse 2 Western Gateway Unit R3, Warehouse K
Tapa TapaTapa Tapa170 mWestern Gateway Royal Victoria Docks
show map
Getting around
Airports
London City Airport (LCY)1.9 km
London Biggin Hill Airport (BQH)19.7 km
Train
Woolwich Arsenal3.7 km
Blackheath station4.8 km
Underground
Canning Town1.3 km
Silvertown1.7 km
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Need a shuttle?
You can book a shuttle, once your reservation is complete.
Reviews
8.0
Greatbased on 531 reviews
  • 10.0
    Perfect

    Beautiful spacious and clean room, good beds. Right next to the DLR station custom house for Excel. Short walk (5 minutes) to the Emirates cable car. Bathroom was also beautiful and for London standards very spacious. Nice breakfast. The evening meal at the restaurant and the stone oven pizzas they deliver to the room also looked delicious. Staff was friendly and helpful. Have to go to London again this year and will definitely stay here again.

    From London Heathrow it's quite long before you get there. From London City you're there very quickly. Please note: from December 2018 the Elisabeth line will run and then you are within 45 minutes of Heathrow at the hotel.

  • 9.6
    Perfect

    very helpful staff, nice location and reasonable as long as booked through 3rd party

  • 7.8
    Very good

    Good service, clean rooms, great breakfast, bar open late, very soft duvet and comfortable beds!

  • 9.6
    Perfect

    A spacious and comfortable room with excellent facilities. Flexible arrangements during the London Marathon. Sufficient staff at Reception to avoid unnecessary queueing.

  • 8.8
    Great

    staff very nice, very fancy hotel, had a cool ice machine outside room which was very useful. bathrooms were vey classy. very close to o2 arena which a helpful. very easily accessible from tube

    could have had a dvd player in room or just normal TV channels

  • 8.2
    Great

    Great location opposite Excel and near the dlr station; very comfortable bed; well-equipped room; excellent shower and bath; friendly, helpful staff.

    When I opened the window there was quite a lot of noise outside (including from the planes going to City Airport). Breakfast was expensive so I didn't have it. I'd have preferred a pool to a gym/sauna.

  • 8.8
    Great

    It was a great location for the Excel and very comfortable with good facilities in both the room and the hotel as a whole.

  • 9.2
    Perfect

    The hotel is new and has good rooms and generally impressive standards. Breakfast was excellent. Location is good in that the redeveloped dock area is attractive, and very convenient for the O2.

    Not good for convenience to the West End. Broadband / films is expensive at £19.50.

  • 10.0
    Perfect

    The staff were very pleasant and helpful. Our room was very clean and had both a shower and a bath. The hotel was very convenient as we were attending and event at Excel.

    We thought that the breakfast at nearly £16.00 for a continental breakfast and nearly £19.00 for a cooked breakfast was very overpriced.

  • 5.4
    Guest rating

    The hotel was convientley situated, it was very clean,, pleasant stay.

    I have to say that I thought we had booked a superior room but did not look or feel like one. I have paid less for a much superior room. The food at breakfast was good but the evening buffet was a let down, the food was lukewarm as it was only kept uinder heated lights, has better in a all inclusive package hotel, so this was very disappointing, would I eat there again, no way.

  • 9.2
    Perfect

    It was very quiet at night so we had an excellent sleep.

    Our room faced into the centre of the complex so it was a bit dark with an uninteresting view. Some rooms overlooked the docked and enjoyed the sunshine.

  • 6.2
    Nice

    In general it is the best one in the 3 hotels within walking distance to the Excel Dockland.

    House keeping is lazy and not professional. The first day I felt my cosmetic was touched and cream was all over the tube, the other day as we left from the room at 13:00 not in the morning, there was no house keeping at all for that day.

  • 8.8
    Great

    chose hotel for closeness to o2 arena as going to peter kay .Staff very helpful when giving directions to get to hotel from kings cross station when i phoned before arrival and also how to get to o2 from hotel . ...very easy to get to o2. Front desk staff very polite , friendly and helpful. Good breakfast choice in comfortable surroundings. Would recommend for visit to o2.Hotel very good at accommodating special dietary needs.

  • 8.8
    Great

    The peacfulness of the location

  • 8.8
    Great

    convenient location, very easy to get to london, very comfy hotel, nice breakfast, our family liked it a lot and we would stay there again

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Highlights
TripAdvisor Traveler Rating
read all 2778 verified reviews
TripAdvisor Traveler Rating
294of 1,131 hotels in London
Hotel Awards

According to guest reviews, the hotel has been rated as Best Spa Hotels in United Kingdom

Use Badge
Good to know
Check-infrom 14:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 16 yearsExisting bedsFREEThere are no extra beds provided in a room. 
PetsPets are allowed on request.
+ More- Less
Getting around
Airports
London City Airport (LCY)1.9 km
London Biggin Hill Airport (BQH)19.7 km
Train
Woolwich Arsenal3.7 km
Blackheath station4.8 km
Underground
Canning Town1.3 km
Silvertown1.7 km
+ More- Less
Need a shuttle?
You can book a shuttle, once your reservation is complete.
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room